FAQ


I’m so excited and hate to wait! What is your lead time?

Our lead times vary throughout the year based on the timeline of our artisans. We try to work closely with clients on specific dates when we can. It’s best to check in before ordering!

Where is this beautiful furniture made?

Everything is handcrafted in Dallas, Texas!

Can I use my own fabric or wallpaper?

Absolutely! Please label the fabric or wallpaper with your name and send it to us. Please let us know it’s on it’s way so we can be expecting it.

Are your in-house fabrics durable?

Yes. Most of our in-house fabrics are 100% polyester, or 100% cotton and many are outdoor rated. Clients love them!

Do you offer samples?

Yes, we are happy to send samples upon request. Let us know what you are interested in seeing! Fabrics may vary slightly from the samples in different dye lots.

What paint colors do you offer?

We can use any Sherwin Williams or Benjamin Moore paint color.

How do I place an order?

Please email or call us and we can help you!

What payment methods do you accept?

We accept payment by check, Venmo and credit cards. Service fees may apply with credit cards. A 50% deposit is required to initiate your order. The balance, including shipping charges and any applicable taxes, is due prior to shipment. Checks should be written out to: Casita.

What size or type of mattress do you recommend for trundle beds?

For the lower trundle mattress , it’s best to use an 8” mattress to allow for clearance. We like a 10” mattress for the top of the bed. The new organic mattresses work, but they can be very light weight. We recommend using screws and L brackets to secure the slats. We love to know the mattress size you plan to use before ordering so we can adjust measurements if necessary.

Will I need a box spring for my bed?

You will not need a box spring, but some clients prefer to use them. Let us know if you are thinking of using a box spring so we can choose the correct measurements for you.

Do you have a trade program?

We do not at this time, but we sell to designers regularly and love to help them bring their designs to life.

Do you ship furniture?

Yes all the time! We offer local delivery services in Dallas/Fort Worth, and all around Texas. We also ship across the US using a few carriers that we trust. Please inform us of any narrow doorways, stairways and tight corners, so we can plan tricky deliveries with our shipper. A careful inspection of each piece should be made at the time of delivery. If any damage is found, you must note on your bill of lading and confirm the damage with the shipper, so we can take the appropriate action.

I’m not exactly ‘handy.’ Is your furniture shipped fully assembled?

No our pieces are unassembled for shipping. Your moving company will be able to help you assemble. Please reach out if you have any questions about installation.

How do I clean my furniture?

For wood pieces, we recommend wiping the area with a cloth dipped in mild soap or detergent dissolved in water and wrung nearly dry. Rinse and immediately dry with a clean, soft cloth. For upholstery pieces, we recommend fluffing and flipping cushions once a month, and professional cleaning for stains.

Do you sell children’s furniture?

We do not sell any furniture for babies or children. If you have children in your home we highly recommend attaching all case goods to the wall. Make sure installed beds are secure and all latches are in securely set in place.

What is your return policy?

Because of the nature of our hand made furniture we cannot accept returns. We want you to be completely satisfied with your purchase. Please reach out if you are experiencing any issues within 12 hours of receipt of the goods. We do not offer refunds or returns once the order is placed.